Return and Refund Policy

At Kiwi Tots, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a straightforward returns and refunds process to give you peace of mind.

Returns

You can return items within 30 days of receiving your order.

Products must be unused, undamaged, and in their original packaging to be eligible for a return.

Personalised or custom-made items cannot be exchanged unless they are faulty or damaged.

To initiate a return, please contact our customer support team at support@kiwitots.nz with your order details and the reason for the return.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Refunds

Once we have received and inspected your returned item, we will notify you whether your refund has been approved or declined.

Approved refunds will be issued to your original payment method within 5–7 business days.

Shipping costs are non-refundable unless the item is faulty or was delivered incorrectly.

Exchanges

If you have received a faulty or damaged item, we will be happy to offer you a free exchange.

Please contact us within 7 days of receiving the item to arrange an exchange.

Non-Returnable Items

Personalised or custom-made products

Gift cards

Items that have been used, washed, or altered in any way

How to Start a Return

Send an email to support@kiwitots.nz with your order number and the reason for the return.

Our support team will provide you with return instructions.

Send the item back to the address provided in the instructions.

Once we have received and inspected the item, we will process your refund or exchange accordingly.

If you have any questions about our Returns & Refunds Policy, our friendly support team is always available to assist you. We are happy to help and ensure you have a pleasant shopping experience!